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Monday 27 January 2014

Issues needing attention - how to approach Council

Issues needing attention - How to approach the city council in an efficient way and get an efficient response:

Please refer to the  website below to make a Service Delivery Request /C3, by computer or smart phone:

or SMS 31373 for any City / Council related problem:

This works well for  repairing broken streetlights, electricity outages, water leaks, potholes, missing road signs and manhole covers and  has had fairly good response from the city in solving them.

https://www.capetown.gov.za/en/ServiceRequests/Pages/default.aspx

It’s on  the main City Council website, about the third tab from the bottom, Service Requests

This data is electronically recorded and a reference number supplied (It’s important for residents and ratepayers to keep this reference number) so that can be followed up/'tracked' to city (CCT), but moreover it's also, electronically logged, and then mapped by a Geographic Information System (GIS) and discussed by the Metro Police to formulate strategies for responses, used in budget allocations by the City, city audits, etc.

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